Refund and Returns Policy

This Refund and Returns Policy applies solely to digital products purchased from TheWellnessBoss.com (the “Site”). As our products are digital and instantly accessible upon purchase, our policy differs from that of physical goods. Please read this policy carefully before making a purchase.

1. Digital Products Defined

For the purpose of this policy, “digital products” include, but are not limited to:

  • E-books, guides, and downloadable PDFs
  • Online courses, workshops, and membership content
  • Templates, worksheets, and digital planners
  • Audio recordings (e.g., meditations, podcasts)
  • Video content (e.g., workout routines, tutorials)
  • Software licenses or access keys (if applicable)
  • Any other non-tangible product or service delivered electronically.

2. All Sales Are Final (General Rule)

Due to the nature of digital products, which cannot be “returned” in the traditional sense once downloaded or accessed, all sales of digital products are generally final and non-refundable.

This means that once a purchase is made and the digital product has been delivered or access granted, we do not typically offer refunds, exchanges, or credits.

3. Exceptions to the No-Refund Policy

While all sales are generally final, we may consider a refund in the following exceptional circumstances, at our sole discretion:

a. Duplicate Purchase

If you accidentally purchase the exact same digital product more than once, please contact us within [Number, e.g., 7] days of the duplicate purchase. We will refund the duplicate transaction.

b. Product Not Delivered

If you have purchased a digital product but did not receive access to it, or the download link provided is non-functional, please contact us immediately. We will first attempt to ensure successful delivery. If we are unable to resolve the delivery issue within a reasonable timeframe (e.g., 48 hours), a full refund will be issued.

c. Product Not as Described (Significant Discrepancy)

If the digital product is significantly different from its description or if it contains severe technical defects that prevent its intended use (e.g., a core file is corrupt, a video does not play, an essential feature is missing), please contact us within [Number, e.g., 14] days of your purchase. You must provide clear evidence of the discrepancy or defect. Upon verification, we will first attempt to rectify the issue by providing a corrected version or resolving the technical problem. If we are unable to do so, a full or partial refund may be issued, at our discretion.

Please note: This exception does not apply to minor formatting inconsistencies, subjective opinions about content, or if you simply change your mind. It applies only to objective and significant deviations from the advertised product.

4. How to Request a Refund (for Eligible Cases)

To request a refund under one of the eligible exceptions, please contact our support team within the specified timeframe from the date of purchase:

  • By email: [email protected]
  • Subject Line: Refund Request – [Your Name] – [Product Name]
  • In your email, please include:
    • Your full name and email address used for the purchase.
    • The date of purchase and order number (if applicable).
    • The name of the digital product(s) in question.
    • A detailed explanation of why you are requesting a refund, referencing one of the eligible exceptions above.
    • Any relevant screenshots, error messages, or other evidence to support your claim.

5. Refund Process

Once we receive your refund request and determine that it meets the criteria for an eligible exception:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (e.g., 7-10 business days). Processing times may vary depending on your bank or payment provider.
  • You may be required to delete any copies of the digital product from your devices and cease all access to associated online content.

6. Chargebacks

We strongly encourage you to contact us directly to resolve any issues or refund requests. Initiating a chargeback with your bank or payment provider without first contacting us can significantly delay the resolution process and may result in the suspension of your account and access to all our digital products.

7. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions about our Refund and Returns Policy for digital products, please contact us: